Our Decade of Care

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OUR DECADE OF CARE

At first it may seem strange that we have a Service Team. It’s almost like we expect there to be problems with your installation, so we have people on hand to attend to issues as they occur. However, this is not how we view this department. When you invest in windows and doors from Finesse you are also investing in a product that will be looked after for 10 years. It’s a service we offer with pride and we want you to ask us to help keep your products in tip top, Finesse condition over the years.

Windows and doors in different parts of your house will get used to different degrees depending on where they are and what time of year it is. Our great British climate means that sometimes certain windows or doors may not actually get opened from one year to the next, this can mean that when you do go to use them an adjustment may be required. In contrast, main traffic doors will get opened many times a day, for these hardworking doors a bit of extra TLC may be needed. Both of these scenarios, along with many others, can mean you need to contact us over the 10 years, in fact we expect you to.

Whatever the query we have a dedicated team on hand to help. Does my door need adjusting? I need to talk to someone about condensation. Is standing water in my conservatory gutter normal? Can I change the colour of my letter plate? A simple phone call to our office will lead you to Lorraine and a solution. She is a fountain of knowledge herself and can also coordinate a visit from one of our Service Engineers too. She can address many issues instantly and a visit is not always necessary or required. The ease and convenience of emails means quite often an issue can be reported, illustrated by photographs and Lorraine can deal with it quickly and efficiently without the need for a visit. We keep scrupulous records on our data base of your installation, so we often have all the necessary details we need to help.

If a visit is required then it’s booked in there and then, at a time convenient for you and with a specific time slot. We do not give you vague afternoon/morning slots but an actual time that we will be there so that you can get on with your day.

Our Service Engineers are second to none and are an integral part of our Decade of Care. We have two and their roles are slightly different. John is our long serving Service Engineer, he is well known in our community and held in high esteem within our business. If there’s a problem John’s extensive experience means he’ll know how to fix it and if he can’t do it there and then he will always have a plan.

Mark is the newest member of our team; he is on hand to finalise and put the finishing touches to our new installations. He’s reactive and efficient and works alongside the fitting teams and our office based installation team. If there is anything that needs attending to onsite whilst your installation is being completed its reassuring to know that we have someone on hand to help and is solely dedicated to this part of our business. To go hand in hand with Mark’s work we have produced a Cleaning and Maintenance Guide booklet. It is designed to answer any questions you may have about your installation with the knowledge that you have a friendly team on the end of the phone whenever you need us.

Of course, we don’t just service our own installations we also replace sealed units, change handles and locking mechanisms on windows, complete door adjusts and many other services for customers who require our help. We provide a quotation for the work and explain exactly what we will do and again is booked in for an exact time slot. We are proud of this efficient service and of the team who coordinates it all.

For more information please call us on 0121-451-3724.

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