The Finesse Process

Award Winning Customer Support and member of the WHICH? Trusted trader scheme. We are proud that we care from initial enquiry through to post installation.

  •  - Enquiry Received

    Clients contact us typically us via email, web-message or telephone call; our design team will always try to schedule an appointment at a date and time to meet with your convenience.

  •  - Appointment Confirmation

    We will confirm the appointment by email or by post to you, giving you details of which of our design team will be attending and what you should expect from them during the visit.

  •  - Design Expert Visit

    Our skilled experts will come along to understand and discuss your requirement, show you the options available and demonstrate what makes our products better than the rest, alongside explaining our Insurance backed guarantee.

  •  - Collaborative Design Process

    Our design expert will work with you to ensure we are providing you with the right solution to meet your requirements using their years of experience. During our visit we will also take photos of your property and using our design software to digitally superimpose the new installation onto your property so you can visually […]

  •  - Quotation Submitted

    At Finesse Windows, we guarantee there will be absolutely no pressure selling/signing techniques used. We will simply provide you with a full, clearly specified quotation and any additional content you have requested by email or post. We will be happy to re-design or amend the quotation as many times as you require to find the perfect […]

  •  - Showroom / Factory Invite

    Finesse Windows will then invite you to come to our showroom, and factory. We have a large showroom which covers most of our product ranges. We love to take the time to show our clients around our manufacturing facility so they can see where their windows and doors are produced and to meet the people […]

  •  - Contract is Signed

    We review the contract with you and only when you are completely happy do we proceed. We then take a 15% deposit which is then covered by a statutory 14 day cooling off period, whereby you can cancel the order if you wish with no financial repercussions. We issue an Insurance backed guarantee with every […]

  •  - 14 Day Cooling Off Period

    It is your statutory right to be able to change your mind. Finesse Windows are legally obliged to provide you two weeks to ensure you are happy to proceed with your contract. We use this time to check and manage any planning approvals / conservation permission issues. During this time we contact you to arrange […]

  •  - Technical Survey

    During this crucial phase we carefully measure the exact sizes of all items to be manufactured. We double check everything that has been agreed and ensure that all the specifications match your expectations. We also take the time to carry out a risk assessment of your property. The health and safety of our fitting teams […]

  •  - Commence Manufacture

    Finesse Windows then start the manufacturing process, ensuring at every stage we are working to our high quality standards. During this manufacturing process, we will contact you to arrange and confirm the Installation Date.

  •  - Quality Control Check

    Before each and every Window, Door and Conservatory leaves the factory our Factory Supervisor personally checks every single manufactured item to ensure it is perfect.

  •  - Commence Installation

    We contact you by post to offer you a firm installation date which you can confirm or re-arrange. On the day of installation our fitting team will work with you to ensure minimum disruption and mess to your family and your home. They bring their own doormats and vacuum.

  •  - Installation Complete

    Upon completion the Installation Team will do a final review with you by taking you around your installation in your home and showing you all aspects of the installation to ensure the expected high quality levels of finish have been met.

  •  - Customer Care Visit

    Finesse Windows will arrange for our Customer Care Supervisor to visit and carry out any minor snagging issues which may need attending to. We will provide you with a little gift from Finesse Windows by way of a thank you for choosing us.

  •  - Balance of Invoice is Due

    Upon payment of the balance, Finesse Windows will register the installation with FENSA and will assist you in activating the pre-registered insurance backed guarantee.

  •  - 10 Year After-Care Service Starts

    Finesse Windows honour your 10 year After-Care service promise should you ever need to contact us. It is common for our clients to contact us two or three times during their ‘decade of care’ to attend to minor issues that emerge from time to time and to ensure the installation is maintained to a high standard. […]