Our skilled experts will come along to understand and discuss your requirement, show you the options available and demonstrate what makes our products better than the rest, alongside explaining our Insurance backed guarantee.
Our design expert will work with you to ensure we are providing you with the right solution to meet your requirements using their years of experience. During our visit we will also take photos of your property and using our design software to digitally superimpose the new installation onto your property so you can visually […]
At Finesse Windows, we guarantee there will be absolutely no pressure selling/signing techniques used. We will simply provide you with a full, clearly specified quotation and any additional content you have requested by email or post. We will be happy to re-design or amend the quotation as many times as you require to find the perfect […]
Finesse Windows will then invite you to come to our showroom, and factory. We have a large showroom which covers most of our product ranges. We love to take the time to show our clients around our manufacturing facility so they can see where their windows and doors are produced and to meet the people […]
We review the contract with you and only when you are completely happy do we proceed. We then take a 15% deposit which is then covered by a statutory 14 day cooling off period, whereby you can cancel the order if you wish with no financial repercussions. We issue an Insurance backed guarantee with every […]
It is your statutory right to be able to change your mind. Finesse Windows are legally obliged to provide you two weeks to ensure you are happy to proceed with your contract. We use this time to check and manage any planning approvals / conservation permission issues. During this time we contact you to arrange […]
During this crucial phase we carefully measure the exact sizes of all items to be manufactured. We double check everything that has been agreed and ensure that all the specifications match your expectations. We also take the time to carry out a risk assessment of your property. The health and safety of our fitting teams […]
Finesse Windows then start the manufacturing process, ensuring at every stage we are working to our high quality standards. During this manufacturing process, we will contact you to arrange and confirm the Installation Date.
We contact you by post to offer you a firm installation date which you can confirm or re-arrange. On the day of installation our fitting team will work with you to ensure minimum disruption and mess to your family and your home. They bring their own doormats and vacuum.
Upon completion the Installation Team will do a final review with you by taking you around your installation in your home and showing you all aspects of the installation to ensure the expected high quality levels of finish have been met.
Finesse Windows will arrange for our Customer Care Supervisor to visit and carry out any minor snagging issues which may need attending to. We will provide you with a little gift from Finesse Windows by way of a thank you for choosing us.
Finesse Windows honour your 10 year After-Care service promise should you ever need to contact us. It is common for our clients to contact us two or three times during their ‘decade of care’ to attend to minor issues that emerge from time to time and to ensure the installation is maintained to a high standard. […]
Free Home Survey
Free Home Survey with one of our home improvement consultants....
Registered in England & Wales: Finesse Windows Ltd, C/O Nicklin LLP, Church Court Stourbridge Road, Halesowen, B63 3TT Company Reg No: 1549969 VAT No: 346 3582 43
Complaints - Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use TGAS (The Glazing Arbitration Scheme) for dispute resolution. In the unlikely event of that we cannot remedy your complaint to your satisfaction and you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.
Finesse Windows Limited is an Appointed Representative and provides a pure client Introduction through Improveasy Ltd., a company registered in England and Wales (Co. Reg. number 7807352). Registered Office: Manchester Business Park, 3000 Aviator Way, Manchester M22 5TG. The firm is authorised and regulated by the Financial Conduct Authority (FRN 708623). The firm is authorised as a Lender (limited only to green deal finance plans). It also acts as a Broker, not a Lender, and offers credit facilities from a panel/one lender. The credit is subject to application and status.