Our skilled experts will come along discuss your requirement, show you the options available and demonstrate what makes our products better that the rest, alongside explaining our Insurance backed guarantee.
Finesse Windows will provide you with a full quotation and any additional content you have requested by email or post – there is no pressure selling/signing techniques used and favoured by our competition. Our design experts take photos of your property and using our design software will digitally impose the new product onto your property.
Finesse Windows will invite you to our showroom, and factory. We have a large showroom which covers most of our product ranges. Alternately you can see where the products are produced, and often refine your requirement.
We review the contract with you and only when you are happy do we proceed. Customer pays the deposit which is then covered by a 14 day cooling off period, whereby you can cancel the order with no financial repercussions. Finesse Windows issue an Insurance backed guarantee to protect the whole project and your deposit.
Finesse Windows use this time to check and resolve any planning approvals / conservation issues. During this time we arrange for our surveyor to come out to inspect your property, and take a full technical survey.
Finesse Windows then start the manufacturing process, ensuring at every stage we are working to exact quality standards . During this manufacturing process, we will contact you to confirm and arrange the Installation Date.
We contact you by post to offer you a firm installation date which you can confirm or re-arrange. On the day of installation our fitting team will work with you to ensure minimum disruption and mess to your family and your home. They bring their own doormats and vacuum.
Upon completion the Installation Team will do a final review with you by taking you around and showing you all aspects of the installation to ensure the expected quality levels of finish of the product have been met.
Finesse Windows will arrange for our Customer Care Supervisor to visit, and carry out any minor snagging issues which you may have noticed. They will provide you with a little gift from Finesse Windows by way of a thank you for choosing us.
Finesse Windows honour the 10 year After-Care service promise should you ever need to contact us. However because of the quality of our product and the ethos of ‘Design, manufactured and fitted with care’ the majority of our customers need never to do so.
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Registered in England & Wales: Finesse Windows Ltd, C/O Nicklin LLP, Church Court Stourbridge Road, Halesowen, B63 3TT Company Reg No: 1549969 VAT No: 346 3582 43
Complaints - Where we are unable to resolve your complaint using our own complaints procedure, as a Which? Trusted trader we use TGAS (The Glazing Arbitration Scheme) for dispute resolution. In the unlikely event of that we cannot remedy your complaint to your satisfaction and you may wish to refer your complaint to them. If you wish to do so please contact Which? Trusted traders in the first instance on 0117 981 2929.