Which? has been testing products and services for nearly 60 years and are the largest consumer body in the UK. Which? exist to provide unbiased, straight forward advice to consumers to help inform them as to the best products and services to choose. We are extremeley proud therefore to be accredited as a Which? Trusted Trader since 2016, have been four times awarded the Which? Trusted Trader of the Month award, and were shortlisted finalist in the Which? Trusted Trader of the year awards in 2018. In October 2021, we were awarded the Which? Trusted Trader of the Year award at the 2021 Which? Awards; we joined brands such as Toyota Cars, LG, The National Trust and Tesco Mobile as award winners. The awards committee described us as "the BEST OF THE BEST,..."


“Being a member of Which? Trusted Traders scheme has always been important to us. Our customers benefit from peace of mind knowing they are dealing with a company that meets exacting standards and importantly, is reviewed regularly. Customers have specifically chosen to call us based on our Which? endorsements as this puts us above other companies they may have considered. To have won the Which? Trusted Trader of the Year 2021 award, caps an amazing 40th year for everyone at Finesse”
Russell Bridge - Managing Director Finesse Windows


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What it means to be a member of Which? Trusted Traders?

Well firstly we know that our products and services are better than the rest because we have designed them to be the best on the market, but most importantly our customers tell us so on a regular basis.

However sometimes it’s difficult to demonstrate this to potential clients that have not used our services before. Therefore, we always seek to align ourselves with organisations that share our philosophy of putting the customer first. Being accredited with Which? Trusted Trader status is a great honour for our business and we take great pride in constantly seeking to improve our processes with the customer’s needs in mind. This philosophy is a great fit with the Which? philosophy and therefore we were delighted to gain accreditation with this outstanding, customer focused organisation.

A rigorous assessment process

At Finesse we did not have to change any of our processes to become accredited with Which? The inspectors loved the way we work and understand our unique philosophy regarding the way we aim to treat our customers. They could instantly see that we were the perfect type of company to represent their brand.

The accreditation process itself focuses heavily on the contractual aspects of the goods and services we deliver.

We do however believe that excellence in customer experience is an ever evolving programme, therefore we continually monitor and look to improve every aspect of our business.

Reputation & Trust

Finesse Windows are proud to have been awarded the Which? Trusted Trader of the Month award 3 times. With over 8500 members this really is a true reflection of the quality of customer service all of our customers can expect on every project.

The Which? Trusted Traders Logo is a sign of reputation and trust; we believe it gives our customers peace of mind in knowing they are dealing with a supplier who really cares about their customers.

Finesse_WhichTrusted2 Factory Signage 1 Which TOTM-1 Finesse_WhichTrusted1 Finesse_WhichTrusted4
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