What it means to be a member of Which? Trusted Traders?
Well firstly we know that our products and services are better than the rest because we have designed them to be the best on the market, but most importantly our customers tell us so on a regular basis.However sometimes it’s difficult to demonstrate this to potential clients that have not used our services before. Therefore, we always seek to align ourselves with organisations that share our philosophy of putting the customer first. Being accredited with Which? Trusted Trader status is a great honour for our business and we take great pride in constantly seeking to improve our processes with the customer’s needs in mind. This philosophy is a great fit with the Which? philosophy and therefore we were delighted to gain accreditation with this outstanding, customer focused organisation.
A rigorous assessment process
At Finesse we did not have to change any of our processes to become accredited with Which? The inspectors loved the way we work and understand our unique philosophy regarding the way we aim to treat our customers. They could instantly see that we were the perfect type of company to represent their brand. The accreditation process itself focuses heavily on the contractual aspects of the goods and services we deliver. We do however believe that excellence in customer experience is an ever evolving programme, therefore we continually monitor and look to improve every aspect of our business, something which we do in conjunction with our Which? Trusted Traders account manager.
Reputation & Trust
As mentioned Finesse Windows are proud to have been awarded the Which? Trusted Trader of the Month award a record 5 times. With nearly 9000 members this really is a true reflection of the quality of customer service all of our customers can expect on every project.
The Which? Trusted Traders Logo is a sign of reputation and trust and it gives our customers peace of mind in knowing they are dealing with a supplier who really cares.