Finesse Windows is thrilled to announce that we have been named the Which? Trusted Trader of the Month for December 2025, marking our seventh time receiving this prestigious accolade.
This remarkable achievement is not only a testament to our unwavering commitment to quality and customer care, but also a reflection of the trust and loyalty our clients place in us year after year.
Built around Excellence and Innovation
Since our last win, we’ve invested in cutting-edge technology, including AI-driven systems that enhance our order accuracy and enable bespoke designs for every client. Our unique showroom now features a window into our factory, so customers can see first-hand the care and craftsmanship that goes into every product, and earlier this year we launched our new URBAN Industrial style range of uPVC Windows and Doors (add Hyperlink). But while technology evolves, our core values remain unchanged: kindness, integrity, and always doing the right thing.
Going Above and Beyond for Our Customers
At Finesse, customer care is at the heart of everything we do. From fitting free safety features for vulnerable clients to creating virtual tours for those unable to visit our showroom, we’re always looking for ways to make the experience smoother and more personal.
The results speak for themselves: we proudly hold a 4.9-star rating from over 370 verified reviews on the Which? Trusted Trader website. Customers consistently praise our attention to detail, value for money, and the courtesy of our entire team. As one recent review states, "Finesse is the name of the firm and aptly describes the quality of their work. Coordination between all parties was efficient, and the fitters treated our home with real respect."
Investing in People and Community
Our commitment extends beyond our customers' needs. We’re passionate about developing local talent through our apprenticeship programme, which has seen several team members achieve NVQ Level 3 and FENSA qualifications. We’re especially proud of our first female installer, Macie, who recently won the Birmingham Awards Young Achiever of the Year for 2025, breaking barriers and inspiring others in the industry.
The Value of Which? Trusted Trader Endorsement
Many of our customers say the endorsement gave them confidence in choosing Finesse Windows, knowing they’d receive transparent service and the highest standards in the industry. We proudly display the Which? logo across our vans, uniforms, and communications as a daily reminder to uphold these values.
‘"We are deeply grateful for this recognition and would like to thank our customers, our team, and Which? Trusted Traders for their continued support. Here’s to many more years of excellence, innovation, and care."’ commented Ellie Franklin, Customer Care Director at Finesse Windows.
As Finesse Windows celebrates another remarkable achievement, the company remains focused on its mission to deliver outstanding products and services for every . The leadership team is committed to exploring new opportunities for growth and innovation, ensuring that they continue to meet and exceed customer expectations.
If you have any questions on Finesse and Which? Trusted Traders scheme, please call one of our team on 0121-451-3724 or please book a visit to see our showroom and speak to one of our Design Experts.