Are Finesse Windows FENSA registered?
Finesse Windows are a FENSA registered company. Upon the completion of your project we register your details with FENSA who will send your Certificate of Registration to you directly. We recommend that you retain this certificate in a safe place as they are important and are required by solicitors if you come to sell your property in the future.
Will there be a mess?
Our skilled fitting team work diligently to reduce any mess or inconvenience to you and your property during fitting.
Our team will bring their own doormats and dustsheets and will vacuum and mess cause during the installation process.
Do the Finesse Windows fitting teams use dust sheets?
Yes! Our fitters are very conscientious and will always cover your floor around the installation area with dust sheets. We also cover any other items you would like us to e.g. televisions / furniture / valuable items. We cover the route we are walking into the room we are working in too – this includes covering staircases as well.
In fact we also bring our own door mats – so that we don’t have to make yours dirty walking in & out of your home!
We come armed with dust sheets as a matter of course – but please do just ask our fitters for more if you have any concerns – they will be happy to oblige.
How fixed is a price from Finesse Windows? Do you negotiate?
We strongly reject and never take part in the typical ‘double glazing’ pricing model of giving a high first price – only then to reduce the price based on fictional discounts or any other type of misleading sales techniques. We reject any type of pressure selling.
Instead we always take a full survey of the requirements of every job we are invited to quote for. We price each piece of work as competitively as we can to allow for the full and correct installation. We understand that customers will always naturally strive to gain value for money and we ensure that all our processes are designed to achieve exactly that.
We stand by our assertion that the products we manufacture and the service we provide is unparalleled in our industry. We charge what we believe to be a fair price for the level of quality that we deliver. We firmly believe that we offer extremely good value for money. Indeed – the latest numbers from over 2,000 reviews from our customers show that we are rated as 9.27 out of 10 in terms of ‘value for money’
How long is a guarantee from Finesse Windows?
All Finesse Windows installations are covered by an insurance backed 10 year guarantee covered by Fairtrades Homepro.
This independent insurance backed guarantee covers all parts and labour for all our window, door and conservatory installation.
What is an A rated window?
An ‘A rated’ window is one that is exceptionally effective at gaining free heat energy from outside and then keeping valuable heat inside your home.
A window can only be classified as ‘A rated’ if it has been tested by an independent, certified organisation against energy efficiency criteria and been found to meet or surpass the specified requirements.
To enable a window to be classified as ‘A rated’ its various properties are measured and the results are then accumulated into just one simple figure. The figure dictates where the window can be classified on the A to G scale in terms of its energy efficiency. An A rated window is one that achieves an excellent score on this scale.
Common misconceptions
Many people mistakenly talk about ‘A rated glass’ or ‘B rated glass’. This is largely born from the fact that most people think that the energy efficiency of a window depends solely on the glass being used. This is a common misconception. There is actually no such thing as ‘A rated glass’.
When a window is being assessed to judge its energy efficiency rating a number of factors are considered and measured, not just the glass. The other components of a window that are just as important as the glass are:
- the UPVC being used – including how many internal insulating chambers it possesses
- the reinforcing material being used inside the UPVC to give the window strength
- the effectiveness of the window to form a tight seal when closed – eliminating draughts
- and finally the glass type is considered as part of the overall window composition
Free energy!
The testing procedure to gauge the energy efficiency of a window is designed to not only look at how effective a window is at keeping valuable heat inside your home – it is equally designed to assess how well a window can capture free heat energy from the sun. This free energy is described as solar gain (g). The solar gain factor has a large influence on the overall rating given to a window.
What colours are your windows available in?
All of our windows are available in a large range of colours, allowing you to match the colour to that of your home’s decor, inside and out; you can even select a colour combination with one colour for the inside and a different colour for the outside.
From standard colours, such as white, black and grey to the more modern on trend gun metal grey and soft natural green. We can also match to exacting colour requirements but this will have an effect on lead time and costs.
What is Finesse Windows average lead time on Double Glazed windows?
Lead time on Double Glazing installations is very much dependent on your order requirements and the work load within the production facility at certain times during the year.
Finesse Windows will always attempt to work to your preferred timescales however we generally attempt to complete installations within 4-6 weeks of confirmation of order.
Will Finesse Windows remove and dispose of my old windows or doors?
Yes, we are able to remove all existing hardward and in the cases of replacement porches and conservatories bases should this be required. We have processes in place whereby we currently recycle almost XYZ% of project related waste.
Do Finesse Windows manufacture their own windows and doors?
Finesse Windows are proud to manufacture our windows and doors in our Kings Norton, Birmingham factory. This single facility covers both the show area, where people can see our work in action and experience various materials and techniques to assist in making a decision of their own, and also the manufacturing area. We really do it all under one roof! There, customers can see first-hand just how much care and effort goes into every project that we undertake and even get to know the people that will be responsible for making their home improvement dreams into a reality.
Where will they start first?
If you are having new windows installed upstairs and downstairs we would always prefer to start on the upstairs windows first and then work our way downwards. We would always advise against fitting new windows downstairs and then ripping out windows above them – because of the danger of dirt falling downwards on to the newly fitted windows below.
If you are having Roofline (fascias & soffits) installed as well as new windows – we would always try to fit the roofline first for the same reasoning as the explanation above for the windows.
We will always seek to work with our clients to make sure that we follow a convenient route around their home if there is a particular requirement. e.g. If you prefer that we start in a bedroom first thing to allow you to use an office space in the morning – or if you want us to avoid a kitchen area at lunch time – just ask us and we will do our utmost to accommodate.
