On Wednesday 17th of May, members of the Finesse team led by MD Russell Bridge were proud to attend the WHICH? Awards in London, alongside representatives from global brands such as Apple, Nationwide, and Marks & Spencer.
The awards, now in their 11th year, were held at a ceremony in London hosted by Which? Chief Executive Peter Vicary-Smith and TV presented Natasha Kaplinsky.
The awards were established to recognize excellent customer service and cover all business sectors, and a company cannot nominate themselves; companies are purely shortlisted for being ‘the very best of the best!”, and are chosen by an expert panel based on independent research and testing, as well as the views of Which? Members and the general public.
Peter Vicary-Smith, Which? Chief Executive, said:
“Consumers should be at the heart of every business. Brands that deliver excellent products and services for their customers deserve to be recognised and rewarded. The Which? Awards winners list honours the commitment of those businesses that strive to meet the expectations of consumers and go above and beyond to respond to their needs.” The Which? Awards are unlike others because they are completely independent.”
Unfortunately on the day, the award went to another company, however the champagne still flowed long into the night, as with nearly 10000 companies now part of the Which? Trusted traders scheme to be merely held in such high regard by our customers really does show us we are doing things right day after day!
“Although this year we were not successful, we were proud and honoured to even be nominated and shortlisted for the Which? Trusted Trader of the Year award.
It is testament to our team who impress me daily with their dedication and pride they have in all the products and services they provide, alongside customer service excellence.”
Finesse Windows MD Russell Bridge
The day of the awards as fate would have it was 30 years to the day since our factory supervisor George Yates started working for Finesse (it looked for a while that it might take us 30 more years to prize Natasha Kaplinsky from his grip!).
We would like to thank George for the amazing contribution he has made to our great company over the years.
Finesse Windows welcome all our customers feedback and suggestions on how we can improve our services and products. Complete customer satisfaction and many letters and cards of thanks we receive are the greatest awards we can ever receive.
Full list of the other award winners was as follows:
Which? Banking Brand of the Year 2017: Nationwide
Which? Insurance Provider of the Year 2017: LV=
Which? Supermarket of the Year 2017: Marks & Spencer
Which? Computing & Mobile Brand of the Year 2017: Apple
Which? Sound & Vision Brand of the Year 2017: Samsung
Which? Home Appliance Brand of the Year 2017: Miele
Which? Telecom Services Provider of the Year 2017: Utility Warehouse
Which? Retailer of the Year 2017: Toolstation
Which? Travel Brand of the Year 2017: Riviera Travel
Which? Positive Change Award 2017: Sharon White Chief Executive of Ofcom