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Homeowners say “YES” to Finesse - 20/03/2005

Finesse, the Kings Norton based Window, Door and Conservatory manufacturers win The National 2004 Customer Service Award

“Having achieved an average 99.38% positive response in an independent customer survey conducted by the Guarantee Guild, there was no doubt in our minds who the recipient of this award should be for 2004” said Steve Couchman, Director for Swish Window Systems, when presenting the award.

“We encourage extremely high standards from all our authorised manufacturer installers” he said, “however manufacturing in a controlled environment is one thing, providing quality installation, back up and after sales service is a totally different aspect of business. Finesse have shown they excel in all areas”.

David Bown is the Sales and Marketing Director of Finesse Windows. “We are delighted to have received this award. For 25 years our business philosophy has been to look after our customers and we recognise that there is a real demand for this, particularly when it comes to home improvements”.

He argues that the brains and skills of professional people experimenting with new ideas and technologies have created a demand for the resulting products. No one is better placed to appreciate this trend than David himself. He started his working life as an apprentice technician with Dunlop Aviation Division and spent many years selling British made products overseas, before moving into the windows industry in 1980.

“I am proud of the products we produce at Finesse and proud to provide them to people who understand what quality really means. With more demand for high performance products in respect of security, safety and energy saving, plus an increase in the number of homeowners installing conservatories, our specification has to meet very high standards. Using Ultraframe, Hallmark and Kenrick products in our manufacturing and installation process certainly gives us the best opportunity to supply this demand”.

The Guarantee Guild who compiled the report received 654 customer’ questionnaires relating to sales approach, installation efficiency, standards of workmanship and satisfaction. Jeremy Taylor speaking on behalf of the Guild said “Finesse customers not only completed the questionnaire, many of them added extremely complimentary comments. We congratulate everyone at Finesse on their award which is in our opinion thoroughly deserved”.

A copy of the survey is available for the general public to read.