Maria Scott

Finesse is a local firm and we spent a lot of time reviewing which companies to consider to replace all of our windows. This was a big job of 15 very large windows, 2 sets of French doors, replacement porch and new composite front door. From the initial site visit with Bob in sales, through to the fitting and follow up snagging, I can honestly say the whole team were nothing but professional, hard working with great customer service. It took several iterations of the plan to get to our final agreement and Bob in Sales was very patient and happily adjusted until we were happy. The office staff kept us informed of every step and ensured the deposit protection scheme was in place. We had a young crew fit the windows and they worked non stop for a week. Will and his crew were so polite and friendly. They are a credit to the company. They just worked solidly throughout the day. Their work was assessed by Ray for quality assurance and he ensured that all follow up snagging was logged and completed. We felt valued as a customer and listened too, answering all of our questions. We’re very happy with our lovely new windows and doors. I wouldn’t hesitate to recommend Finesse Windows.

· 3 months ago

ian moore

Very professional from the moment we were given a tour of the showroom to the fitting of the front and back doors.Everything was explained very clearly,We were quoted a fair price for a exceptional product so expected to pay more than other company’s but so glad we did.Worth every penny.Everything they said they would do was done when they said,We were kept informed throughout.We were given a date for fitting and told what to expect.The fitters were very professional and respected our home and the whole fitting was exceptional and we would like to thank all at Finesse Windows for there service throughout.I would say to anyone you get what you pay for and what we got was one of the most professional company’s ever so I wouldn’t hesitate in using them for future projects.

· 4 months ago

Tracey Wilkes

Bob was the lovely gentleman who came around and designed our windows and Leon and Dillon were the fantastic men who did the fitting of the windows plus new facials and guttering. Professional throughout and fantastic customer service. Everyone did a great job. Leon and Dillon worked so hard. Will definitely be using Finesse again for guttering and facials and windows. FABULOUS!!!!

· 3 months ago

Lenora Wilkes

We have had 2 new kitchen windows and a new door replaced by Finesse Windows. From start to finish the service was excellent. The designer Mo on his visit was never pushy and so polite. We were well informed and the whole team worked hard and did a great job, very neat and tidy and professional. Highly recommended and will definitely be using again on our next project.

· 6 months ago

Jack Bolshaw

What an experience. We ordered 11 windows from Finesse including a bay roof and some plastering. After getting quotes from several companies we choose Finesse because we thought they're a local company with a good product. They're quote was around £3k more than Amber. They started the installation mid August and estimated it'd take 3 days. The job was finished on October 30th (2.5 months). It took longer than expected for several reasons. The first was the bay roof had to be redone. The lead work was horrendous and the roof had no pitch so became a huge puddle (photos attached). Initially, they said this was normal and some pooling was expected. Shockingly we overheard the installers saying "I've never done one of these before", "Well it only has to last 6 months and we're ok". To be fair, after some complaining, Finesse completely redid the roof and admitted it was wrong. The first installers also refused to fit the lintel above the kitchen window and I quote "that's a builders job not our job". To make it easier, Finesse then offered £150 discount to change the angle iron to a flat steel which we agreed. Then when installing the flat steel lintel, the lintel was tied into the brickwork and was cut to the size of the window frame (see photo). Whilst strengthening the frame, it didn't take the weight of the bricks above. They knocked off another £50 but still insist "the lintel is fitted properly and this is how we always fit lintels". Two of the windows were too big in the frame and either are ridiculously grindy to open or just didn't open at all (unfortunately can't upload videos to this review). Again, Finesse fixed this. What took the longest amount of time was the quality of the glass. We had the front bedroom replaced 3 times. The first because it had a really glaring obviously roller pattern (see photo). The second because there were scratches on the inside of the glass. The third because there were chips on the inside of the glass (see photo). Finesse eventually brought out the window company who explained there's nothing they can do about the roller pattern. Overall, each of our interactions with Finesse were friendly and productive but we constantly felt like it was our responsibility to check they were doing their work properly. We had to remind them several times to completely finish each window including adding window caps, silicone sealant and providing keys. What I think has happened is that Finesse (who don't employ their fitters they subcontract work out), have become so popular they're subcontracting people who generally couldn't care less. Whilst still not perfect, we've accepted our windows because we don't want to drag it on any longer. [Future addition]: As highlighted and mentioned in Finesse's reply, this was NOT the final state the work was left in BUT it fully well might've been had I not been the type to complain or minded climbing up a ladder to inspect.

· a year ago